MedAssist Care Fund
A safety net for travellers in critical need
Travel insurance comes with limitations, exclusions and delays. The MedAssist Care Fund exists so that no traveller in Sri Lanka is left without essential support when their policy will not cover an urgent medical, travel or legal expense.
Who we assist
When insurance is not enough
Drawing on twelve years in the assistance field, we established the fund as a dedicated safety net for carefully chosen clients facing genuine hardship.
Insurance limitations
When travel insurance does not fully cover necessary treatment, hospitalisation or transport.
Delayed or rejected claims
When urgent assistance is needed but claims face long processing times or denial.
Emergency medical expenses
When unexpected medical issues require immediate intervention and no funds are available.
Repatriation and urgent travel
When emergency transport or repatriation is not covered by the traveller’s plan.
Many clients who receive assistance voluntarily reimburse the fund after returning to their home countries, sustaining the programme and helping future travellers in need.
How it works
From request to assistance
- 1
Case-by-case evaluation
Each request is carefully assessed by our team to determine eligibility based on urgency and necessity.
- 2
Immediate financial assistance
Critical support for medical, travel and legal emergencies when no other funding is available.
- 3
Reimbursement-based model
Many travellers choose to repay the fund once they regain financial stability, sustaining support for future cases.
- 4
Strict confidentiality
Every case is handled with discretion and professionalism, prioritising the dignity of the people we assist.
Where the money goes
Three cases the fund has supported
A recovering tourist
A tourist from Europe required an extended hospital stay following a serious illness, exhausting their travel budget. The fund covered essential living expenses and coordinated with their embassy to arrange a safe return home.
A stranded seafarer
A seafarer fell ill while at port in Sri Lanka and was unable to resume work. The fund provided immediate medical assistance and accommodation throughout their recovery.
A family in need
A visiting family faced an unexpected medical emergency and struggled with escalating costs. The fund assisted with hospital bills and extended their accommodation until they could return home safely.
How you can help
Three ways to support the fund
Donate
Your generosity directly supports travellers in need. Contact us to arrange a donation.
Tip generously
Add a tip when using any MedAssist service. All tips contribute directly to the fund.
Spread the word
Share the mission with friends, family and your networks. Help us reach those who need support.
Transparency and accountability
We are committed to full transparency. Annual reports detailing how the fund has been used are published to ensure accountability and build trust.
The difference
Why the Care Fund works
A proven support system
Twelve years of experience, trusted by travellers, embassies and international assistance providers.
Designed to bridge insurance gaps
Essential financial support precisely where policy limitations leave travellers with no options.
Sustainable and accountable
A self-sustaining model in which past beneficiaries voluntarily reimburse the fund, so it remains available to others.
More than money
Integrated with our medical, travel and legal services, so funding comes with the coordination to use it well.
Need assistance from the Care Fund?
If you or someone you are travelling with is facing a medical emergency that insurance will not cover, contact us. Every request is assessed individually and confidentially.