24/7 emergency assistance across Sri Lanka

Travel assistance

Your journey, kept on track

Comprehensive travel assistance for foreign travellers, expatriates and business professionals in Sri Lanka, backed by our medical, legal and corporate networks, so one call covers the whole problem.

Our services

Support at every stage of the trip

From an emergency at 3am to a visa extension that needs filing next week, these are the things we handle every day.

Medical evacuation & repatriation

  • Evacuation planning Efficient coordination by air or ground transport
  • International repatriation Support for travellers needing continued treatment at home
  • Fitness-to-fly certification Issued for patients requiring validation before air travel
  • Post-illness travel Arranging onward plans that comply with health regulations

Travel insurance claims

  • Expert guidance Documentation prepared correctly the first time to process medical expense claims
  • Insurer liaison We deal with the provider directly for smooth and timely reimbursement
  • Cost transparency Clear reporting of what is covered and what is not

Emergency travel assistance

When something goes wrong far from home, these are the calls we take most often.

  • Lost passport and documents Emergency travel documents, embassy liaison and temporary passports
  • Medical emergencies Hospital admission, evacuation planning and insurance coordination
  • Flight rescheduling Rebooking in cases of emergency, medical need or visa complications
  • Emergency accommodation Immediate hotel bookings for stranded travellers or recovery stays

Visa & immigration assistance

  • Medical visa extensions For travellers needing a longer stay for treatment
  • Business and work visas Guidance for corporate travellers, investors and expatriates
  • Tourist visa extensions Renewals that avoid overstays and legal complications
  • Documentation and compliance Handled directly with immigration authorities

Airport & transportation services

  • VIP meet and greet Arrival assistance, baggage handling and fast-track immigration clearance
  • Private chauffeur and vehicle hire Well-maintained vehicles with professional drivers
  • Medical transport Ambulance and specialist transport for patients and seniors
  • Helicopter and private jet charter For high-priority business and medical evacuations

Corporate & business travel

  • Corporate travel arrangements End-to-end planning for delegations, conferences and meetings
  • Luxury hotels and serviced apartments Exclusive rates for high-end accommodation
  • Translation and interpretation Real-time multilingual support for business travellers
  • Legal and financial assistance Foreign investment, business visas and corporate legal matters

Expatriates & long-term visitors

  • Healthcare coordination Access to Sri Lanka's best hospitals, specialists and long-term care
  • Relocation assistance Support with moving, housing and settling in
  • Legal and insurance advisory Expert guidance on expatriate rights, contracts and healthcare cover

The difference

Why travellers rely on MedAssist

01

24/7 emergency support

Always available for urgent travel-related needs, whatever the hour.

02

Medical, legal and corporate under one roof

A complete support system, so no problem gets handed off to a third party.

03

A trusted network of partners

Collaborations with hotels, airlines, embassies and local authorities built over twelve years.

04

Genuinely seamless coordination

One case manager, one point of contact, from the first call to your flight home.

Facing an unexpected travel problem?

Lost documents, a missed flight after illness, or an insurer who is not responding: call the assistance line and we will start work immediately.