24/7 emergency assistance across Sri Lanka

Medical assistance

Expert medical care, wherever you are in Sri Lanka

Comprehensive, internationally recognised medical assistance for foreign travellers, expatriates, corporate clients and local patients. Every service is directly supervised by a consultant cardiac electrophysiologist.

Our services

What we can arrange for you

Each service below can be requested on its own, or combined into a single coordinated case managed by one point of contact.

Doctor's house call & hotel visit

A qualified doctor comes to your hotel, residence or vessel, for sudden illness, chronic conditions or routine concerns.

  • Urgent and routine consultations Doctors available 24 hours a day, every day
  • Emergency backup Ground ambulance and 24-hour air ambulance pickup by helicopter or fixed wing
  • Hospital admission and insurance We admit you and deal with the insurer directly
  • Post-consultation follow-up Continued advice by telephone after the visit
  • Multilingual support Translators in Russian, German, French, Chinese and Japanese

Outpatient (OPD) consultation coordination

World-class outpatient care with the right specialist at a leading Sri Lankan hospital, scheduled around you.

  • Specialist consultations Priority booking with renowned consultants
  • Key specialties Cardiology, orthopaedics, paediatrics and more
  • Hassle-free scheduling Appointments arranged to suit your availability, minimising waiting
  • Full coordination We manage the process so you can focus on your health

Hospital admission & TPA services

Planned or emergency, we make admission straightforward, and handle the administration behind it.

  • Effortless admission Direct facilitation with healthcare providers and insurers
  • Specialised referrals Transfers for specialist treatment across leading facilities
  • Third-party administration Claims administration, premium collection and enrolment for insurers and self-insured companies
  • Extensive local network Admissions and care coordination arranged with a single call

Medical evacuation & repatriation

When a patient needs to move, across the island or across the world, we plan and run it.

  • Ground and air ambulance transfers Including inter-hospital moves
  • International medical evacuation To your home country for continued treatment
  • Repatriation of mortal remains With embassy coordination, documentation and customs clearance
  • Medically supervised Every transfer overseen by medical professionals

Medical escort services

Clinical staff accompanying the patient the whole way, with the equipment the case requires.

  • Air and ground medical escorts for international transfers
  • Emergency and non-emergency transfers
  • Bed-to-bed care coordination
  • Portable equipment and oxygen support
  • Supervised by Dr. Mahendra Gunasekara

Telemedicine & virtual care

  • General telemedicine consultations
  • Specialist virtual appointments
  • Prescription and medication guidance
  • Follow-up consultations after you return home

Long-term care for expatriates & seniors

  • Home nursing and medical assistance
  • Regular health check-ups
  • Emergency medical support for expatriates
  • Continuity of care with a consistent case manager

Corporate & occupational health

  • On-site medical services
  • Occupational health and safety programmes
  • Corporate insurance liaison
  • Medical cost monitoring, claim verification and fraudulent claim investigation

Cost & insurance

Free of charge for insured travellers

Our services are complimentary for travellers holding a valid travel insurance policy applicable to our programmes. We bill your insurer directly, so there is nothing for you to claim back.

Without applicable insurance

We provide a detailed medical report and a MEDEX cost calculation up front, so you know exactly what treatment will cost before you commit to it.

Ask about your cover

The difference

Why clients choose MedAssist for medical assistance

01

Available around the clock

Support whenever you need it, ensuring timely intervention: nights, weekends and public holidays included.

02

Clinically supervised

All medical assistance is directly supervised by Dr. Mahendra Gunasekara, a senior cardiac electrophysiologist.

03

A trusted local network

Access to Sri Lanka's top hospitals, specialists and diagnostic providers, built over twelve years.

04

End-to-end management

From the first call to claims processing and the flight home, every detail is handled by one team.

Need assistance in Sri Lanka?

Our coordinators answer around the clock, every day of the year. Tell us what has happened and we will take it from there.